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Page References

Incoming links Outgoing links
Support Agreement
Support Agreement

Version management

Difference between version and

At line 1 changed one line
!!Support Agreement Terms and Conditions
Support Agreement Terms and Conditions
At line 3 changed 2 lines
This document describes the __Standard Support Agreement__ that we have found suits most mid-sized businesses, with most systems. \\ Where appropriate, agreements are negotiable, with terms in writing (otherwise, these terms apply).\\
%%columns
This document describes the nature of the standard Support Agreement that we have found suits most mid-sized businesses, with most systems. Where appropriate, agreements are negotiable.\\ \\
At line 7 changed 7 lines
services provided during normal business hours (9am-5pm Mon-Fri QLD Time{UTC+10}, Excl Public Holidays) regarding the Supported System as appropriate to the situation:
\\ \\
* To investigate issues reported by any of email, phone, remote connection
* To liaise with external parties e.g. IT provider, Attache Consultant
* To provide technical advice by any of email, phone, remote connection
\\
are not charged additional to the Support Agreement subscription fees for the Supported System.\\
services provided regarding the Supported System as appropriate to the situation:
%%columns
- To investigate issues reported by any of email, phone, remote connection
- To liaise with external parties e.g. IT provider, Attache Consultant
- To provide technical advice by any of email, phone, remote connection
At line 13 added 5 lines
are not charged additional to the Support Agreement subscription fees for the Supported System.
Within the paid Support Agreement subscription period, all services are given elevated priority.
Chargeable services related to Supported Systems are provided at 25% discount.
Chargeable services NOT related to Supported Systems are provided at 16.6% discount.
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%%quote
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Chargeable services include but are not limited to:
Chargeable serevices include but are not limited to:
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/% /%
Within the paid Support Agreement subscription period, all services are given elevated priority. \\ \\
Authorisation (by formal Purchase Order or by email authority) from the client is required by Outback Software Pty Ltd before chargeable services will be provided. \\ \\
Chargeable services related to Supported Systems are provided at 25% discount.\\
Chargeable services NOT related to Supported Systems are provided at 17% discount.\\
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\\
!![Contact Us] for a Quote
In order for us to provide a support agreement quote, we need to determine the Supported System(s),the number of operators requiring support, and what training, remote access or other arrangements may need to be made to ensure appropriate support is deliverable in your cirumstances.
\\ \\ \\ \\ \\ \\ \\ \\ \\ \\ \\ \\ \\
This page (revision-20) was last changed on 07-Jul-2022 01:31 by adminTop