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At line 3 changed one line
This document describes the nature of the standard Support Agreement that we have found suits most mid-sized businesses, with most systems. Where appropriate, agreements are negotiable.\\
This document describes the __Standard Support Agreement__ that we have found suits most mid-sized businesses, with most systems. \\ Where appropriate, agreements are negotiable, with terms in writing (otherwise, these terms apply).\\
At line 7 changed one line
services provided regarding the Supported System as appropriate to the situation:
services provided during normal business hours (9am-5pm Mon-Fri QLD Time{UTC+10}, Excl Public Holidays) regarding the Supported System as appropriate to the situation:
At line 26 changed one line
Within the paid Support Agreement subscription period, all services are given elevated priority. \\
Within the paid Support Agreement subscription period, all services are given elevated priority. \\ \\
Authorisation (by formal Purchase Order or by email authority) from the client is required by Outback Software Pty Ltd before chargeable services will be provided. \\ \\
At line 28 changed one line
Chargeable services NOT related to Supported Systems are provided at 16.6% discount.\\
Chargeable services NOT related to Supported Systems are provided at 17% discount.\\
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!![Contact Us] for a Quote
In order for us to provide a support agreement quote, we need to determine the Supported System(s),the number of operators requiring support, and what training, remote access or other arrangements may need to be made to ensure appropriate support is deliverable in your cirumstances.
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