Outback: Support

Support#

When you subscribe to a Support Agreement with us, you join businesses of all sizes, around Australia and the world, in a wide variety of industries.

There is no barrier to your staff asking a quick question, gaining expert advice that can save a lot of time and potentially expensive business friction, learning in context and maximising productivity.

You enjoy the benefits of fixed-price annual Support Agreements tailored to the systems, staff and services to be supported. From the management team to the front line data- or machine- operators, staff at all levels are already supported in broad array of technologies throughout our clients' enterprises.

Casual services are discounted for Support Agreement holders, in recognition of the close relationship we develop with our clients - and their critical business systems.

Your critical systems - Servers and Payrolls for many of our clients - are the point of our Support Agreements - you can't afford to have them down, you need the most proficient and immediate service, without a lot of fuss. We provide exactly that with a Support Agreement, being specifically a prearrangement to minimise downtime costs and administration or uncertainty in an already stressful situation.

With a Support Agreement, an email, text or phonecall is all it takes to get the ball rolling to restore productivity.

Support Services are provided by any of email, phone or remote connection and not charged additional to the Support Agreement:

To investigate issues reported
To liaise with external parties e.g. IT provider, Attache Consultant
To provide technical advice

Your business systems support is delivered variously by telephone, email and remote connection (e.g. Ultraviewer (free), Teamviewer, Remote Desktop, Quick Assist).

You never need to worry about asking a 'dumb' question - we understand that not everyone knows everything about technology (including us - but we're good at finding out) and we like helping our clients achieve their goals - so please ask!

Your support is tailored to your situation and the role, technical skills and requirements of the person we are helping to perform their job, in context with your business systems and requirements.

Retro Flashback

We started delivering remote business systems support in the '90s - using 1200/75, 2400, 9600, 14.4k speed modem-to-modem links (before ISPs connected people to the internet)