Support#
We support businesses of all sizes, around Australia and the world, in a variety of technologies.
We offer fixed-price annual Support Agreements tailored to the systems, staff and services to be supported.
Casual services are typically discounted for Support Agreement holders, in recognition of the close relationship we develop with our clients - from the management team to the front line data operators.
Our support is delivered variously by telephone, email and remote connection (e.g. Ultraviewer (free), Teamviewer, Remote Desktop, Quick Assist).
You never need to worry about asking a 'dumb' question - we understand that not everyone knows everything about technology (including us - but we're good at finding out).
Our support is tailored to the situation and the role, technical skills and requirements of the person we are helping to perform their job, in context with the understood business requirements.
Retro Flashback
We started delivering remote business systems support in the '90s - using 1200/75, 2400, 9600, 14.4k speed modem-to-modem links (before ISPs connected people to the internet)